This is often caused by moisture. When steam or moisture gets to the herbs and spices, they may start to clot. This happens when you sprinkle the herbs and spices over a hot pan or fuming dish. We do not recommend sprinkling directly into a pan, but dosing it first in the palm of your hand, on a spoon or in a small dish. Then you can avoid the inconvenience of clotted herbs and spices.
If you find the contents in a lump when you buy the herbs or spices, please return the product to us in its original packaging immediately. You can send it free of charge to the address below. Please mention the date of purchase and the store where you bought it. We will then send you a new product (free of charge).
Verstegen Consumenten Service
Antwoordnummer 40157
3040 VB Rotterdam