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Managing, coaching, and developing the Account & Customer Support team.
We are looking for a
Manager, Account & Customer Support
(Full-time 37.5 hours)
At Verstegen, commerce, customers, and the supply chain converge every day. As Manager Account & Customer Support, you are precisely at that intersection. You lead a team responsible for ensuring that customer inquiries, orders, and agreements are effectively translated into our internal organization and vice versa. This is a crucial position, as any change in the chain will ultimately be felt by the customer.At the same time, there's an exciting transformation to lead. Verstegen is an organization with a long history, and many processes have evolved over the years. In the coming years, we aim to take further steps in digitalization, smarter working, and professionalizing Account & Customer Support. Therefore, we are not just looking for someone who can manage daily operations, but especially a manager who looks ahead, identifies opportunities, and brings people along in that journey.You will be responsible for an experienced team of approximately 12 colleagues and will be the connecting link between Sales, Planning, Logistics, and FSQ, among others. This requires someone who is assertive, can reconcile various interests, and maintains an overview even under pressure. If you are energized by developing people, improving processes, and building a department ready for the future, then this is an excellent next step for you.
What are you going to do?
As Manager Account & Customer Support, you are responsible for the Account & Customer Support team and the entire Order-to-Cash process. You ensure that daily operations run smoothly, but your most important task goes beyond that. Together with the team, you develop a vision for where Account & Customer Support should be in the next three to five years. How can processes be made smarter? Which activities can we digitize? How can we improve collaboration between sales and supply chain? And how do we ensure that the team continues to develop? Both the short and long term come together in this position. If our delivery performance is under pressure, you and your team ensure that customers and account managers know where they stand. At the same time, you want to avoid only dealing with the immediate challenges of today. You are given the space to build on how we can organize things better tomorrow. A selection of your tasks:
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Ensuring clear responsibilities, ownership, and good collaboration within the team.
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Monitoring and further improving the entire Order-to-Cash process.
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Developing a clear vision and approach for the further professionalization of Account & Customer Support.
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Initiating improvements and digitization within processes and systems, including CRM and ERP.
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Intensive collaboration with Sales, Planning, Logistics, FSQ, and other internal departments.
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Improving collaboration between commercial and supply chain departments.
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Identifying and resolving bottlenecks that affect customers, orders, and delivery reliability.
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Leading and participating in multidisciplinary improvement projects.
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Analysing operational data and translating this into concrete improvement actions and management information.
What do you bring to the table?
For this position, we are not looking for one specific career path or educational background. Much more important is that you understand how commerce, the customer, and the supply chain influence one another. You have stood on both sides of that playing field in your career and know what happens when commercial wishes and operational possibilities do not naturally align.
Furthermore, you are someone with enough fortitude to lead an experienced team. You do not need to have managed a team of a similar size for years, but natural leadership is clearly visible in you! You dare to make decisions, address people when necessary, and remain calm when the pressure mounts.
We believe it is important that you:
● Have experience at the intersection of commerce, customer support, and/or supply chain.
● Understand the Order-to-Cash process and can look at the total customer process across departments.
● Have demonstrable experience in managing and developing people, and have shown that you can provide direction, make decisions, and realize change in a complex environment.
● Are driven to make processes and organizations better and see opportunities for improvement and digitalization.
● Can bring together different and sometimes opposing interests.
● Communicate easily with employees as well as account managers, operational colleagues, and management.
● Are analytical, decisive, and keep an overview when pressure increases.
● Are confident and firm, while at the same time knowing how to bring people along in changes.
● Experience within food or FMCG is welcome, but certainly not a requirement.
Working on-site four days a week is important, especially in the initial period. The team needs a manager who is visible and approachable and who gets to know the organization well. In return, we are flexible regarding working hours.
What do you get from us?
At Verstegen, you will take on a management role with significant influence over a key part of our organization. You aren't stepping into an environment where everything is already set in stone. There are processes that could be smarter, opportunities for digitalization, and various ideas on how Account & Customer Support can further develop.
This means you will be given the space to come forward with proposals and actually set them in motion. We are looking for someone who doesn't just see why something is difficult, but who primarily explores how it can be done.
What you can expect:
● A salary between € 5,447 and € 7,273 gross per month, depending on knowledge and experience.
● 8.33% holiday pay and a year-end bonus of € 900.
● 26 vacation days and the option to purchase up to 10 additional days.
● A good pension scheme.
● Travel allowance of € 0.23 per kilometer.
● Room to develop yourself and the department further.
● A discount on the entire Verstegen product range.
● Participation in the bicycle plan and corporate fitness.
● An open and down-to-earth work environment with short lines of communication.
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